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💬 Help & Customer Assistance

FuelShift Support Center

Quick troubleshooting guides, feature walkthroughs, and direct developer contact.

💳 Subscriptions & Purchases

How do I restore my FuelShift Pro subscription on a new phone?

If you reinstalled FuelShift or switched devices, you can restore your active Pro subscription with one tap:

  1. Ensure you are logged into the same Apple ID (on iOS) or Google Account (on Android) used during purchase.
  2. Open FuelShift and tap the Crown icon (Pro) or navigate to Settings → FuelShift Pro.
  3. Scroll down and tap "Restore Purchases". Your unlimited features will activate immediately.
How do I cancel or modify my subscription?

Subscriptions are billed through Apple or Google, not directly by FuelShift:

  • iOS (App Store): Open iPhone Settings → Your Name → Subscriptions → FuelShift Pro → Cancel Subscription.
  • Android (Google Play): Open Play Store → Profile Icon → Payments & Subscriptions → Subscriptions → FuelShift → Cancel.

You will continue to have full access to FuelShift Pro until the end of your current paid billing period.

Can I earn FuelShift Pro for free without a credit card?

Yes! FuelShift includes two 100% free ways to unlock Pro:

  • FuelTokens™ Rewards: Earn tokens by logging fills (+50), scanning receipts (+50), and recording services (+50). Redeem 2,500 Tokens for 7 Days Pro or 5,000 Tokens for 30 Days Pro.
  • Refer & Earn: Share your referral code. When a friend installs and logs their first fill, both of you get 30 Days of Pro Free.

📸 AI Receipt Scanning

How do I get the best results with the AI Receipt Scanner?

FuelShift uses on-device Google ML Kit OCR. For best accuracy:

  • Ensure good ambient lighting and avoid heavy shadows on the receipt paper.
  • Flatten thermal receipts so the text is straight and fully in frame.
  • The scanner automatically extracts the total amount, fuel volume (litres/gallons), price per unit, station brand, and date. You can review and adjust any field before tapping Save.

🌿 EcoDrive™ & Powertrains

How is my EcoScore (0–100) calculated?

Your EcoScore evaluates 4 key driving pillars:

  • Fuel Efficiency vs. ARAI / EPA Benchmark (50%): Compares your real-world km/L or MPG against manufacturer lab ratings.
  • Efficiency Trend (20%): Measures whether your fuel economy is improving over recent fills.
  • Cost per Kilometre (15%): Evaluates spend efficiency compared to typical vehicle class benchmarks.
  • Driving Consistency (15%): Analyzes variance between fills for smooth driving habits.
Does FuelShift support Electric Vehicles (EVs) and CNG?

Yes! When adding a vehicle in your Garage, you can choose Petrol, Diesel, CNG (tracking in kilograms with km/kg), or Electric (EV) (tracking kWh charging sessions, charging station tags, and km/kWh efficiency).

💼 Tax & Business Deductions

How do I export mileage reports for tax deductions?

Go to the Tax & Business Hub in FuelShift:

  • Select your tax year and deduction method (Standard Mileage Rate or Actual Expense Method).
  • Tag entries as Business (Uber, Lyft, DoorDash, client travel, courier) vs Personal.
  • Tap "Export PDF Report" or "Export CSV Spreadsheet" to generate comprehensive documentation for your CPA or tax filing.

*Please review our Tax & Mileage Disclaimer for information regarding local tax compliance.

💾 Data, Backup & Garage

Where is my vehicle data stored?

By default, 100% of your data is stored locally on your device in a private SQLite database. Pro users can also enable optional encrypted cloud backup to sync records across multiple phones or tablets seamlessly.

How do I delete all my data permanently?

Navigate to Settings → scroll down → Delete All Data. This will immediately purge all vehicle logs, fuel records, maintenance schedules, and FuelToken balances from your device.

📬 Direct Developer Support

Have a question not listed above, or found a bug? We're happy to help.

✉️

Email Customer Support

taksh2595@gmail.com

Typical response time: within 24–48 hours